Return & Exchange Policy

Complaint Requirements

• •Contact our customer service hotline at 19062 immediately upon discovering the issue.
• •Present the original purchase invoice or proof of purchase.
• •Return the product related to the complaint for inspection.
• •Complaints and products must be submitted within 24 hours of receiving the order.
• •Products must have been stored under the recommended storage conditions. The company is not responsible for any damage resulting from improper storage or misuse.

Product Inspection

Wazeer El Helw reserves the right to inspect the product before approving any return or exchange request to verify the nature of the complaint and ensure compliance with this policy.

Eligible Cases

Return or exchange requests may be approved in the following situations:

• •The product has a quality defect.
• •The delivered product does not match the customer's order.
• •The product arrived in an unsuitable condition due to an error on the company's part.

Non-Eligible Cases

Requests may not be accepted if:

• •The product was improperly stored after delivery.
• •The product was misused.
• •The complaint is submitted after the 24-hour period.
• •Proof of purchase cannot be provided when requested.

Final Decision

After inspecting the product, Wazeer El Helw will determine the appropriate resolution in accordance with this policy. This may include:

• •Replacing the product.
• •Providing an appropriate compensation where applicable.
• •Rejecting the request if the conditions of this policy are not met.